عربي

Refund & cancellation policy

Cancellation Policy:

Cancellation causes some inconvenience to the driver and passenger alike. Hence, a mechanism and conditions were set to both parties to identify the resulting obligations on both.

1. Cancellation By Passenger:

  1. A passenger may cancel the trip 12 hours before the trip time without any resulting cancellation fees. The reservation amount shall be calculated as a future balance for the passenger at Sair which he may use whenever he wishes in the future.
  2. Upon cancellation of the trip after the permissible grace, cancellation fees shall apply to the passenger if within 24 hours to 12 hours the cancellation fee is (0%),if it is between 12 hours until the trip departure date,the cancellation fee is (5%)
  3. In case of several cancellations by the passenger after the elapse of the said permissible grace .
  4. Upon trip cancellation 5 minutes before the trip begins, the passenger shall be required to pay the minimum limit of the trip as additional cancellation fees together with the drivers' waiting fees.

2. Cancellation By Captain:

A Captain may cancel the trip due to any reasons beyond his reasonable control or for emergency; however, the Captain must take the following into consideration:

  1. The trip is to be confirmed during 48 hours of the trip start time, and before that time the Captain may cancel the trip without bearing any resulting cancellation fees.
  2. Should the Captain cancel the trip after his confirmation during the 48 hours before the trip start time with no reserved seats, he shall not be liable for any fees.
  3. If the Captain cancels the trip after his confirmation during the 48 hours before the trip start time with reserved seats, he shall be liable for fees, or be served a warning, or a fee .if within 48 hours up to 24 hours the cancellation fee is (5%), if within 24 hours to 12 hours the cancellation fee is (5%), if it is between 12 hours until the trip departure date,the cancellation fee is (20%)
  4. Repeated cancellation by the Captain weakens his evaluation and leads to his removal of the App and cooperation with his is cancelled.

 

3. Cancellation By Sair

Should Sair decide to cancel any trip for any reason whatsoever (which includes, without limitation, App failure, force majeure, etc.), the trip sum is refunded as a balance for the passenger in the App without Sair bearing any addition amounts.